Our People

Chris is Chief Executive Officer of mhance. We are a Microsoft-first business, focused on helping customers get lasting value from the Microsoft platform through modern, scalable solutions. Working closely with our board, leadership team, and Microsoft partners, we align strategy with delivery to ensure clarity, pace, and consistent execution. Chris brings more than 25 years’ experience leading technology, software, and professional services organisations, including multiple CEO roles in investor-backed environments. His background across SaaS, data and AI platforms, managed services, and analytics-led solutions shapes how we design Microsoft-aligned offerings that support predictable, annuity-based growth. At mhance, we are building a high-performance culture rooted in accountability, collaboration, and continuous improvement, strengthening our go-to-market execution while delivering long-term value for customers, Microsoft, and shareholders.

Andy Cowdrill is Chief Revenue Officer at mhance, with over 20 years’ experience in technology and more than 15 years in the Microsoft ecosystem. Having held senior leadership roles at Microsoft and leading system integrators, Andy brings deep expertise in scaling go‑to‑market teams and driving customer‑led growth. He joined mhance at a pivotal stage following SilverTree Equity’s investment, drawn by the company’s strong reputation and ambition to become the UK’s leading pure‑play Microsoft partner. As CRO, Andy is focused on delivering meaningful customer outcomes, strengthening partner relationships, and accelerating mhance’s long‑term growth across both not‑for‑profit and commercial sectors.

For the past 28 years, Tory has worked exclusively within the Nonprofit sector and has been instrumental in driving growth and success in Dynamics 365, Power Platform and Microsoft Cloud for Nonprofit within mhance. Having worked with many hundreds of organisations of all sizes, she is passionate about using technology to make a positive impact and help organisations achieve their goals.

As part of mhance’s renewed commitment to our commercial clients, Jon Archer has joined the business as Director of Commercial, leading our commercial team with a clear focus on consistency, value, and long‑term client relationships. Jon brings a deep understanding of the Microsoft ecosystem, having spent the last six years at Microsoft working within the Enterprise Commercial team, collaborating closely with global product and engineering leadership. Prior to this, he built over a decade of experience within the Microsoft Partner channel, supporting organisations across a wide range of industries and business solutions. With a strong background spanning both vendor and partner perspectives, Jon is focused on ensuring every commercial client benefits from a high standard of engagement, access to a broader range of services, and measurable value from their relationship with mhance.

We’re proud of our skilled teams and the level of service that they provide to our customers day in, day out, and it’s Louise who is tasked with keeping our most crucial business asset at its very sharpest. Having tech sector experience and water tight policies and procedures in her armoury, Louise and her team provide all of our managers and employees with every bit of support needed to develop our skilled workforce.

Marc is Chief Operating Officer at mhance, responsible for ensuring the business operates efficiently, scales effectively, and consistently delivers value for its customers. With over 20 years’ experience in Microsoft technologies and professional services, Marc has held senior leadership roles across Microsoft partner and consultancy organisations, supporting businesses through growth, operational change, and transformation. At mhance, Marc drives operational clarity, performance insight, and continuous improvement across the organisation, with a strong emphasis on collaboration, transparency, and building a healthy, high-performance culture.

Gerard joined the mhance team in 2002 and has 30 years’ experience working within the Software development sector. His presence and skill set is key to our organisational growth. His team is made up of Product Managers, Solution Architects, and Software Developers. They collectively design, build and manage a growing portfolio of products covering Microsoft Dynamics 365 Customer Engagement, Business Central, the Power Platform and Azure. Gerard strives to have his innovative team at the forefront of this industry.

James has over 20 years’ experience with Microsoft Dynamics 365 (Microsoft Dynamics CRM) – being one of the first partners globally to develop a vertical solution on version 1.0 of the product. Since then he has specialised in solutions within 3 key sectors of construction, sports & hospitality and not-for-profit, however, James’ focus is now primarily on the not-for-profit sector, delivering projects that help charities achieve individual fundraising and campaign objectives.

Simon is responsible for all financial aspects of mhance including financial reporting, statutory governance, management information and investor relations. Simon and his team are constantly striving to improve the customer experience by developing improved systems and controls allied with an open, professional and user-friendly approach.

As Head of PMO, Russ leads our Project Management team and is focused on ensuring we deliver well governed, efficient, successful projects using industry standard techniques. Russ is a PRINCE2 Practitioner and Scrum Master and has over 25 years’ experience working in software / IT delivering projects and programmes utilising Microsoft technology across a number of sectors, more latterly NfP and Membership. Adopting a central delivery function, the PMO team strive for high quality with clear communication and a desire to deliver tangible value for our customers within a well governed framework.