Microsoft Dynamics for Not-for-Profit and Charity organisations

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Empowering Charities with Tailored Microsoft Solutions

Trusted Microsoft Solutions Partner

Read more about Microsoft Cloud for Nonprofit to see how it can benefit your organisation.

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At mhance, we are passionate about helping charities maximise their impact through technology. With over 150 charitable and non-profit organisations supported, we understand the unique challenges you face; from increasing fundraising efficiency to managing donor relationships, streamlining operations, and ensuring financial sustainability.

As a trusted Microsoft Solutions Partner, we specialise in providing charities with cost-effective, scalable, and user-friendly digital solutions that enable them to work smarter, reduce costs, and focus on their mission.

Here’s how we can help your organisation:

Dynamics 365 & Power Platform

We offer tailored Microsoft Dynamics 365 solutions to help charities improve donor engagement, automate processes, and gain valuable insights. Microsoft Cloud for Nonprofit brings together Microsoft's cloud platforms in one place, offering scalable, purpose-built solutions designed to help charities tackle common challenges, from donor management to volunteer coordination. Additionally, the Power Platform, including Power Apps, Power Automate, and Power BI, allows you to connect systems, visualise data, and create workflows that enhance efficiency across your organisation.
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Dynamics 365 Business Central

For charity finance teams, Business Central is a powerful finance and accounting system that provides complete control and visibility over donations, grants, Gift Aid, VAT reclamation, and operational expenses. Our charity-specific enhancements help organisations stay compliant, manage restricted and unrestricted funds, and improve financial planning with automated reporting and insights.
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mhance Nonprofit Core

Built on the Microsoft Nonprofit Common Data Model, mhance has leveraged Microsoft’s investment to create a tailored, sector-specific solution. Our enhanced platform is designed to meet the unique needs of nonprofits, empowering organisations with greater efficiency, deeper insights, and seamless integration.
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Data Management

With years of experience implementing Dynamics 365, we know that data is key; from migrating legacy systems to integrating multiple platforms used by nonprofits. Beyond system integration, data analytics and insights are essential for charities to measure Lifetime Value, NPS, and complex segmentation, enabling more tailored supporter journeys. Our dedicated Data Management team helps charities harness their data effectively, offering scalable Data Warehouse solutions powered by Azure Synapse and Azure Analytics to unlock deeper insights and drive informed decision-making.
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Copilot & AI

AI-powered tools like Microsoft Copilot help charities automate manual tasks, enhance donor engagement, and generate insightful reports with ease. From automating financial processes to crafting personalised supporter communications, AI enables teams to focus on strategic activities that drive impact.
Cloud Services

Migrating to the Microsoft Cloud unlocks cutting-edge technologies like Platform as a Service (PaaS) while simplifying infrastructure management by consolidating multiple servers into a single system. With built-in security features such as Multi-Factor Authentication and Conditional Access, charities benefit from scalability, flexibility, and cost optimisation; paying only for what you need, when you need it.

“Our objective was to find a solution to meet our specific requirements. As a partner with a proven track record and an in-depth knowledge of the Not-for-Profit sector, along with the functionally rich and flexible Dynamics 365 for charities solution, mhance was a clear choice. We can now enjoy the many benefits of having one central system that staff, regardless of where they are, can access.”

Sarina Jesudason, Head of Operations at Crohn's & Colitis UK

“Our project with mhance is bringing us in line with our strategy and is enabling us to work in a much more effective and efficient way – consolidating our data so that we can better understand our supporters, as well as automating processes so that we can communicate with the right people, at the right time and with the right messaging. I am really excited to see the full benefits of having an end-to-end integrated solution here at Woodgreen.”

Rohan Putter, CEO at Woodgreen Pets Charity

“We embarked on a digital transformation journey with the aim of implementing a modern, resilient and robust solution that would not only meet our strategic goals and ambitions, but also provide scalability to underpin future growth and deliver a structured solution to current and future challenges presented by new approaches to supporters. Following a formal tender process, we selected mhance and their Dynamics 365 CRM solution for Nonprofits as we felt the team and the solution both fit our needs.”

Ayeshah Muhammad, CRM Manager and Project Lead at Médecins Sans Frontières

“The portal has improved volunteer engagement, and the system’s flexibility means it is able to support our ongoing investment in volunteering.”

Simon Cooper, Simon Cooper, Head of ICT at MND Association.

"We are grateful for the partnership with Microsoft, which we believe will have a positive impact on how Supported Employment integrates accessible tech and sets a standard of excellence across the UK, Europe, and the World. We are looking forward to launching the new training platform and working with Microsoft & mhance."

Laura Davies, Chief Executive at BASE

“mhance had been a trusted partner for over two years, and their proven track record made them a logical choice to continue this collaboration during the deployment of Dynamics 365 Business Central. There are inevitable frustrations that come with any new system implementation but mhance's openness and willingness to address and resolve issues was very much appreciated and this open relationship was key to the project's success.”

Kim Scott, Head of Finance at eQS

“The experience of working with the team at mhance to implement our new CRM has been outstanding. They are highly skilled and knowledgeable about the product and have gone the extra mile in terms of dedication to making the system viable for MSF UK. They also rose to the challenge of COVID-19, on top of an already ambitious implementation plan and the project was navigated through to a successful go-live.”

James Kliffen, Head of Fundraising at Médecins Sans Frontières

"With our CRM system staff can retrieve KPI data in minutes instead of days, resulting in a 25% increase in staff productivity.”

David Watson, CRM and ICT Manager at Solent Mind

“mhance’s system provides a comprehensive view of our organisation and donors by accurately capturing detailed information from multiple sources. It also transforms the levels of communication we have with our fundraisers and supporters by making it easy for us to keep them fully informed about our activities. By automating communication about the positive difference their donations are making the system will help us to enhance supporter engagement and increase our fundraising capabilities.”