Authored by: Curtis Elliott
CRM Consultant & Team Leader
In the fast-paced world of charitable work, staying efficient and innovative is crucial. As a Microsoft Solutions Partner specialising in Power Platform solutions for Nonprofits in the UK, Ireland and beyond, we’re always looking for ways to use technology to make a bigger impact. Recently, at a Microsoft conference, we learned some exciting things about how AI, particularly Microsoft’s Copilot, is transforming the sector. Here’s what we discovered and why it matters.
A New Era of On-Device AI Intelligence
Copilot+ is ushering in a new age of AI and represents a suite of next-generation AI features designed to enhance the capabilities of computers with specialised hardware. This sophisticated system facilitates a multitude of tasks, from intricate video editing workflows to real-time linguistic translations, thereby augmenting productivity and creative expression for professionals across various disciplines. OpenAI’s success with chatbots is leading to more personalised and secure AI interactions, which is especially important for charities that handle sensitive data.
The Rise of Power Users
AI is changing job roles everywhere. Since ChatGPT came out, most jobs are seeing more AI use, except for a few like ghostwriters, translators and customer support. There’s been a 43% increase in job postings requiring AI skills from March to June. For Nonprofits, this means learning AI isn’t optional anymore—it’s essential to keep up.
Insights on the AI Job Market
AI jobs are mostly technical, and roles like responsible AI program leads are becoming more important. For organisations that want to use technology responsibly, hiring and developing skills in these areas is crucial.
Integrating AI by Design
A key takeaway from the conference was the importance of building AI into your systems from the start, rather than adding it later. This makes sure AI solutions work seamlessly and improve efficiency right from the beginning.
Overcoming Challenges in Adopting Copilot
Microsoft highlighted three main challenges to adopting Copilot and offered solutions for each:
- Lack of Understanding: Organisations often don’t know where to use AI. The solution is to use generative AI for creative tasks where flexible outcomes are valuable.
- Data Readiness: Concerns about data preparedness can slow adoption. Using a phased approach and tools like Restricted SharePoint Purview can help ease into it.
- Skills Gap: To tackle the lack of AI knowledge, organisations can adopt a champion model. Have ‘Copilot Champs’ teach a new prompt each week during lunch-and-learn sessions to gradually build AI skills.
A Success Story: Microsoft Finance Team
The Microsoft Finance Team’s AI journey is a great example. They started with an AI driver, then trained Copilot Champs, held regular training sessions, and did practical demos. This approach fostered a culture of continuous learning and innovation. Nonprofits can use this model to improve efficiency and make better decisions.
The Future of AI with Copilot
Copilot is more than just automation; it’s evolving with features like context, memory, planning, and flexibility. Tools like Azure AI Studio and OpenAI Playground help developers enhance their productivity and creativity.
Keeping Data Secure
Good data hygiene and security are vital. Tools like Purview and restricted access to sensitive SharePoint data are essential. Ensuring data security builds trust and compliance, which is crucial for charities that handle donor and beneficiary information.
Embracing AI Innovations
Nonprofits should use resources like the Copilot Learning Hub to stay updated on AI developments. Regular practice, using finance-specific resources, and providing feedback to product teams are practical steps to fully harness AI.
The Future is Now
With AI tools like Copilot, Nonprofits can become more efficient, innovative, and better serve their communities. By exploring and implementing these technologies, we’re not just keeping up with the future—we’re helping to shape it.
If you’re interested in how Copilot can transform your organisation, our team is here to guide you. Contact us to learn more about using AI to support your mission.