Microsoft Dynamics 365 for Service

Reap the benefits of being savvy with your service. Dynamics 365 for Service brings predictive and proactive customer service into the equation, as well as enabling a unified experience and an omni-channel presence. What does all this mean for your business? Your agents are equipped to deliver experiences that encourage loyalty and positive endorsement.

• Empower your agents with real-time performance metrics and contextual guidance to make it increasingly easier to be your customer.
• Visual performance dashboards identify customer trends so your team can proactively identify issues before they turn into problems.
• Consistently exceed expectations in your customer service by providing seamless and purposeful personalised experiences.