The Copilot System: Enterprise-ready AI 


The Copilot System: Enterprise-ready AI 

We are a proud Microsoft Gold Partner specialising the charity sector. We believe there will be numerous possibilities for our customers to make best use of the Copilot System, a cutting-edge enterprise-ready AI solution that combines the power of LLMs, including GPT-4, with the Microsoft 365 apps and your business data in the Microsoft Graph. 

Copilot is more than just OpenAI’s ChatGPT embedded into Microsoft 365. It is a sophisticated processing and orchestration engine that generates accurate, relevant, and contextual responses anchored in your business content and working context. By providing real-time access to both your content and context in the Microsoft Graph, Copilot connects LLMs to your business data in a secure, compliant, and privacy-preserving way. 

Built on Microsoft’s comprehensive approach to security, compliance, and privacy, Copilot is integrated into Microsoft 365 and automatically inherits your company’s valuable security, compliance, and privacy policies and processes. With a time-tested permissioning model and the ability to present only data you can access, Copilot is designed to protect tenant, group, and individual data, ensuring that data won’t leak across user groups. 

Copilot is also integrated into the productivity apps millions of people use and rely on every day for work and life, such as Word, Excel, PowerPoint, Outlook, Teams, and more. Its intuitive and consistent user experience ensures it looks, feels, and behaves the same way in Teams as it does in Outlook, with a shared design language for prompts, refinements, and commands. 

In addition, Copilot is designed to learn new skills. With Viva Sales, for example, Copilot can learn how to connect to CRM systems of record to pull customer data, like interaction and order histories, into communications. As Copilot learns about new domains and processes, it will be able to perform even more sophisticated tasks and queries. 

Embracing AI Responsibly 

We share a commitment with Microsoft to building AI capabilities responsibly. Microsoft’s AI principles and Responsible AI Standard, combined with their decades of research on AI, ground-breaking and privacy-preserving machine learning, ensure that their AI systems are designed with potential harms and mitigations in mind. Their multidisciplinary team of researchers, engineers, and policy experts constantly reviews their AI systems and applies Microsoft technologies to help detect and correct data bias. 

As a Microsoft Gold Partner specialising in CRM for the charity sector, we are especially thrilled about the Dynamics 365 Copilot, the world’s first AI Copilot in both CRM and ERP. We believe that Microsoft 365 Copilot can help our customers find purpose and meaning in their work. Microsoft have not yet announced when Copilot will be made generally available to all customers though they are currently testing it with a small group of 20 customers to improve the models as Copilot scales up.  

At m-hance, we are confident that the Copilot System will revolutionise productivity and enhance your organisation’s performance. Trust us to deliver enterprise-ready AI with Copilot. 

Authored by Curtis Elliott
Dynamics 365 Consultant