Why work for mhance?
mhance is one of the UK’s leading Microsoft partners, we specialise in implementing innovative and functionally rich software solutions into businesses in the charity and non-profit sector. As a business we passionately care about our customers and the communities they serve, and customer service is at the heart of everything we do. We work in close partnership with our customers to transform their business and improve their operations.
mhance is an organisation that has fully embraced home / hybrid working with the majority of our employees working remotely to provide improved employee wellbeing and work life balance. We have office bases in Manchester and Dublin, and whilst the offices are available to those that wish to work from there, we support a fully remote workforce, and have focused to put wellbeing at the forefront of the business.
In order to support our remote workforce, collaboration and communication are key at m-hance creating a culture where every employee feels included and valued. All mhance employees are given time for learning and development as we strive to not only challenge our staff in the work that they do, but we also want our people to continue to grow, and to have a fun time doing it too. We provide an excellent benefit package to support our employees with everyday healthcare costs as well as providing tailored mental health service, gym and retail discounts there’s something for everyone at mhance.
The Opportunity/Role
Back to topWe currently have an exciting opportunity for an experienced Dynamics 365 Consultant to join our team. Joining mhance as a D365 Consultant, you will be at the forefront of the company responsible for the design and implementation of Dynamics 365 CRM software and inspiring its use within the business environment. You will work closely with our clients to understand their business requirements, advising them on best practices to ensure software features are utilised to their maximum. Designing tailored solutions and ensuring the successful deployment and implementation of CRM solutions.
What you’ll do/bring
Back to topAs a D365 Consultant, your primary responsibility will be to understand and meet your clients’ IT needs. You will be responsible for analysing the client’s business, developing an understanding of their business objectives, identifying efficient ways that Dynamics CRM can add value to their business. Required to design and manage the client’s implementation, gathering and compiling user stories and evolving through business process identification, providing regular progress updates to the client. You will assist with project communication, and ensure best practices throughout the system implementation. Able to configure and implement Microsoft 365 services, ensuring seamless integration. Collaboration with cross-functional teams will be essential as you execute deployment plans for timely implementation, ensuring the successful execution of Dynamics CRM solutions for our customers.
You should apply if you
Back to topPerson Profile
Are you a seasoned IT professional with a passion for Microsoft Dynamics CRM, Customer Engagement, Customer Service or Marketing? If so, this is an exciting opportunity for you to join our growing dynamic team! We are seeking an experienced individual who possesses a strong educational background, relevant Microsoft certifications with hands on experience of working on medium and large-scale Dynamics implementations, principally via online adoption and including extensive customisation for bespoke business processes.
In this role, you will have the chance to showcase your skills in CRM forms, simple JavaScripts, views, workflows, business rules, charts, and dashboards with Knowledge of CRM usage in Browsers, Outlook, Tablet and Mobile Applications. You will also have the opportunity to excel in interpersonal skills, building strong client relationships, and collaborating effectively with cross-functional teams. If you’re looking for a role that allows you to make a significant impact, work with diverse clients, and adapt to changing priorities while delivering cutting-edge solutions, then we encourage you to apply and be part of our innovative team dedicated to driving success through technology.
It is essential for this role that you are able to work the core hours of business which are 09:00 – 17:30 but may require extra hours as and when required. At mhance we fully support a remote workforce however it is essential for this role that you are able to travel to client sites and work away from home with occasional overnight stays when customer or business needs dictate.
The Perks
Back to topAlong with a highly Competitive salary package we offer a great range of additional benefits and discounts through our various partnerships.
- 23 days’ holiday (rising to 28 with service)
- Company contributory pension
- Life assurance benefit (4 x Salary)
- Health and Wellness Benefits (medical, dental, eye – health cash back scheme with fast access to private care)
- Income protection scheme, and a cycle2work scheme
- Volunteering Leave – Be Good, Do-Good days – the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Employee Assistance – 24hr Counselling and Advice Line
- Mental Health Support – Free access to a fully tailored mental health service online -providing confidential support from a team of health professionals.
- Access to discounted membership at participating gyms and shopping discounts offers.
Diversity and Inclusion
Back to topmhance is dedicated to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive work environment free from all forms of discrimination and harassment, a culture based on inclusivity and mutual respect.
As an equal opportunity employer, we stay true to our mission by ensuring that we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief. We recognise that diverse teams make the strongest teams and encourage people from all backgrounds to apply.
We believe passionately that employing a diverse workforce among our teammates is critical to our ongoing success. We believe that a more inclusive workforce is a more collaborative and productive one. This means we continually celebrate the diverse community different individuals cultivate.
To apply for the vacancy, please complete the application process and attach a copy of your CV.