Dynamics 365 Consultant

Dynamics 365 Consultant

Why work for mhance?

Making mhance a great place to work is a priority for the senior management team. Creating a culture where every employee feels included, valued, supported and listened to is crucial. We put wellbeing at the forefront of the business, recently providing an individually tailored mental health service for each of our employees, as well as a benefit package which helps address everyday healthcare costs.

The Opportunity/Role

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We currently have an exciting opportunity for an experienced Dynamics 365 Consultant to join our team. As a Dynamics 365 & Power Platform Consultant, you will be responsible for the implementation of Dynamics 365 CRM software and inspiring its use within the business environment, advising on best practices to ensure its features are utilised to their maximum.

What you’ll do/bring

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The successful candidate’s key responsibilities will include:

  • Analysing the client’s business, developing an understanding of their business objectives, and identify efficient ways CRM will add value to their business
  • Requirements gathering, writing user stories and evolution through business process identification, analysis, and re-engineering
  • Helping with planning and executing the implementation of Dynamics CRM, providing regular progress updates to the client
  • Assist with project communication and best practise throughout the system implementation
  • Run training workshops to introduce CRM to employees on client sites
  • Provide on-going support to businesses once the system roll out has been completed

You should apply if you

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Person Profile

  • The successful candidate will have strong Microsoft Dynamics CRM product experience ideally Dynamics 365 modules, Customer Engagement, Customer Service, Dynamics Marketing
  • Well-rounded stakeholder management experience, able to present to audiences of varying sizes and levels
  • Experience of working on medium and large-scale Dynamics implementations, principally via online adoption and including extensive customisation for bespoke business processes
  • Ability to customise CRM forms, simple JavaScripts, views, workflows, business rules, charts, and dashboards with Knowledge of CRM usage in Browsers, Outlook, Tablet and Mobile Applications
  • Works well under their own direction, but fully supported when needed
  • Attention to detail, produces work to a high standard
  • Ability to work flexibly to deliver on-time to tight timescales
  • Relevant Microsoft certifications


Work Experience

  • Experience with the Not for Profit sector is highly desirable.
  • Experience in the delivery of at least five Microsoft Dynamics CRM projects with proven experience in consulting on software products, business analysis and requirements gathering.
  • Experience of full project life cycle of implementation
  • Experience of training clients internal IT/training team
  • The ideal candidate will have experience of Dataverse Data Migrations and Integrations with 3rd party systems


It is essential for this role that you are able to work flexible hours as and when required. Travelling to client sites will also be an integral part of the role, so the successful candidate should be comfortable with occasional overnight stays away from home.

The Perks

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Along with a highly competitive salary package we offer a great range of additional benefits and discounts through our various partnerships.

  • 23 days’ holiday (rising to 28 with service)
  • Company contributory pension
  • Life assurance benefit (4 x Salary)
  • Health and Wellness Benefits (medical, dental, eye – health cash back scheme with fast access to private care)
  • Income protection scheme, and a cycle2work scheme
  • Volunteering Leave – Be Good, Do-Good days – the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Employee Assistance – 24hr Counselling and Advice Line
  • Mental Health Support – Free access to a fully tailored mental health service online -providing confidential support from a team of health professionals.
  • Access to discounted membership at participating gyms and shopping discounts offers.

Diversity and Inclusion

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mhance is dedicated to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive work environment free from all forms of discrimination and harassment, a culture based on inclusivity and mutual respect.

We believe passionately that employing a diverse workforce among our teammates is critical to our ongoing success. We believe that a more inclusive workforce is a more collaborative and productive one. This means we continually celebrate the diverse community different individuals cultivate.

As an equal opportunity employer, we stay true to our mission by ensuring that we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief. We recognise that diverse teams make the strongest teams and encourage people from all backgrounds to apply.

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