mhance is selected by Crohn’s & Colitis UK to digitally transform the charity’s CRM solution

mhance, a leading Microsoft Gold Partner and provider of Microsoft solutions to the charity sector, has been working closely with Crohn’s & Colitis UK after being selected to deliver a modern and robust Customer Relationship Management (CRM) solution for the charity.

Crohn’s & Colitis UK is the UK’s leading charity for Crohn’s Disease and Ulcerative Colitis – the two main forms of Inflammatory Bowel Disease (IBD). Crohn’s & Colitis UK are working to improve diagnosis and treatment, and to fund research into a cure; to raise awareness and to give people with Crohn’s and Colitis hope, comfort and confidence to live freer, fuller lives.

Alan Moody, CEO at mhance says

“We were delighted and privileged to be selected as the Microsoft Gold Partner for Crohn’s & Colitis UK as the team set upon their digital transformation journey. The charity’s aim was to modernise its use of technology by building a contemporary and robust solution that would not only meet business processes but also provide scalability which will help underpin future growth. mhance works with a wealth of charities within the sector and has delivered over 100 CRM implementations. We were therefore able to provide experience and expertise as well as a solution that has been specifically designed to meet the needs of charities.”

The team selected mhance’s NfP 365 Enterprise solution, which is built on Microsoft Dynamics 365 Sales and Service, as their chosen product to move the charity into a new digital era. Early phases of the project saw Crohn’s & Colitis UK go live with a Dynamics 365 / NfP 365 Enterprise solution developed by mhance for the Crohn’s & Colitis UK Helplines and Research Grants teams. These areas of the solution allow volunteers to manage helpline cases for supporters requiring helpline support. The solution also enabled health professionals to log and manage applications for research grants via cutting edge Dynamics Portal technology.

The past 12 months have seen the full NfP 365 Enterprise solution go-live for teams including Membership, Event Management, Supporter Care, Fundraising, Major Giving, Legacy and Finance. The system provides Crohn’s & Colitis UK with a highly accessible and responsive service which integrates with the charity’s other applications such as JustGiving, Virgin Money Giving, RealBuzz and Stripe for the secure processing of credit card donations from within a single system.

Memberships, along with Supporter Care and Event Journeys, were key digital aims for the transformation project, with the NfP 365 solution successfully providing a seamless technical solution whilst keeping the community which Crohn’s & Colitis UK want to provide for at the heart of the design and implementation.

Data was transformed using KingswaySoft and SSIS from old legacy systems into the single NfP 365 Enterprise database, which then allowed further integration to additional applications to provide an enhanced supporter and member journey experience.

mhance utilised the Microsoft software family which NfP 365 Enterprise sits under to provide an efficient “thanking” process by allowing users to create feature rich “thanking” templates and upload the generated “thanking” letters into SharePoint for greater document management, again all from within the NfP 365 Enterprise application.

Integrations include website technologies such as portals for helplines volunteers and research health professionals, to a fully configurable consent portal which allows consent to be captured in an easy to use manner, whilst remaining compliant with GDPR. A feature rich NfP 365 API was developed as part of the NfP 365 Enterprise solution which has assisted Crohn’s & Colitis UK to build an online donation and membership website which fully integrates into Dynamics 365.

Sarina Jesudason, Operations Manager at Crohn’s & Colitis UK says

“Our objective was to find a solution to meet our specific requirements. As a partner with a proven track record and an in-depth knowledge of the Not-for-Profit sector, along with the functionally rich and flexible NfP 365 Enterprise solution, mhance was a clear choice. Having now gone live, we can now enjoy the many benefits of having one central system that staff and volunteers can access. We are very much looking forward to continuing to work with the team at mhance.”



About mhance

mhance is a leading Microsoft Gold Partner and a leading supplier of Microsoft Dynamics 365 to the not-for-profit sector. With over 20 years’ experience, mhance has helped charities such as Oxfam Ireland, Christian Aid, Solent Mind, the Motor Neurone Disease Association and the Irish Cancer Society optimise their fundraising campaigns and improve their marketing efforts through Microsoft Dynamics solutions.

About Crohn’s & Colitis UK

Crohn’s & Colitis UK is the UK’s leading charity for Crohn’s and Colitis. We’re here for everyone affected by Crohn’s and Colitis. New research is revealing that over 500,000 people across the UK have Crohn’s or Colitis. Because of the stigma and misunderstanding surrounding these diseases, thousands of people are suffering in silence. But they are not alone. We’re here for everyone affected by Crohn’s and Colitis.

We’re working to improve diagnosis and treatment, and to fund research into a cure; to raise awareness and to give people hope, comfort and confidence to live freer, fuller lives.