Authored by Matt Evans-Peace
Chief Customer Officer
Is Your Microsoft Licencing Delivering True Value?
Many organisations invest heavily in Microsoft tools — but are you confident you are using the right licences, in the right way, at the right price? At mhance, we help clients answer that very question. As a Microsoft Tier 1 Cloud Solution Provider (CSP), we offer not just licences, but strategic insight and ongoing optimisation to ensure you get the most from your Microsoft estate.
Here’s how.
Understanding CSP — and Why Tier 1 Matters
CSP stands for Cloud Solution Provider, and it refers to how your Microsoft licences are purchased and supported. At mhance, we’re a Tier 1 CSP partner — meaning we work directly with Microsoft and don’t rely on intermediaries or distributors. This direct relationship gives us access to exclusive support, technical resources, and pricing capabilities we can pass on to you. It also means we can procure and provision licences quickly — sometimes instantly — across Microsoft 365, Azure, Dynamics, and more.
The 6-Step CSP Process at mhance
We’ve developed a proven approach that ensures your licencing delivers maximum value:
- Discover – We begin with a consultation to understand your current licence estate, future plans, and Microsoft technologies in use.
- Review – Our team conducts a hands-on review of your Microsoft tenant to identify unused, underused, or misaligned licences.
- Report & Recommend – We compile our findings in a clear, visual document showing savings opportunities, compliance risks, and practical improvements.
- Implement – If you switch to mhance as your CSP, we manage the licence changes on your behalf and guide you through the process.
- Roadmap – If some changes need to wait, we add them to a shared roadmap and revisit them at the right time.
- Ongoing Review – Licencing is not a one-time task. We continue to audit and advise to keep your estate optimised as your needs — and Microsoft’s offerings — evolve.
Self-Service Made Simple
Our CSP customers get access to a secure, 24/7 licence management portal, where you can:
- View current licences
- Track expiry and renewal dates
- Add or remove licences
- Schedule licence activations (e.g. for future new starters)
- Maintain a full audit trail
This puts control back in your hands while we support you in the background.
Beyond Licencing: Value-Added Services
As part of our CSP programme, we also offer:
- Azure readiness assessments
- Tenant environment reviews
- Advice on security, patching, and performance
- Integration insights across Microsoft 365, Dynamics and Teams
- Webinars, training videos, and a dedicated licencing support team
And best of all? These services are included when your Microsoft licencing spend with us is over £5,000 per year — with no hidden support fees.
Why Choose mhance?
Clients tell us they value the clarity, simplicity, and strategic input we provide. Whether it’s eliminating unnecessary spend, ensuring compliance, or preparing for AI features like Copilot — we bring the right mix of knowledge and practical support.
Next Steps
Want to find out if your licencing set-up is efficient, compliant, and future proof? Let us conduct a free, no-obligation licencing review. We’ll identify opportunities to optimise your estate and support your long-term goals. To arrange your review or to speak to our CSP team, please contact us.