Customer Success
What is Customer Success?
At mhance, we are deeply committed to delivering an exceptional experience for our customers. We believe that your success is intrinsically linked to ours, and we strive to empower you with the tools, resources, and support necessary to achieve your goals. Our dedicated team is always here to assist you, ensuring that you derive the maximum benefit from our products and services. Ultimately, our joint success is a symbiotic relationship, and we are here to support you every step of the way.
Our Approach
Our approach to customer success and continuous improvement places you, our customer, at the heart of everything we do. With the exciting developments brought by the levels of innovation and investment by Microsoft in the Software as a Service (SaaS) offerings, the need to be on top of these changes, to fully embrace change and innovation has never been greater. Speak regularly to our Customer Success Managers about your use of the platforms we support, to ensure that you and your staff are taking full advantage of the investment you have made. We also provide every customer with a dedicated Account Manager to be the focal point for strategic future planning, enabling you to move your organisation forward at pace.
Here is a snapshot of the things we include as part of being an mhance customer
Customer Success Plans
We have a range of Customer Success plans that currently span across Dynamics 365 Business Central and Microsoft CSP Licencing, specifically aimed at increasing the ongoing value these solutions can offer. These have been carefully created based on specific feedback from our customers and what we feel is highly beneficial in today’s modern world. All Customer Success plans have dedicated services aimed at embracing AI in a number of ways to ensure you are maximising the productivity benefits on offer in what is a fundamental shift in the way technology will evolve in the years to come.
