“We selected Dynamics as it’s a well-supported product with new functionality being added regularly which we can build on, so we felt it was a solution that would future-proof our organisation. m-hance’s NfP 365 Enterprise solution ticked all of the boxes in terms of the standard functionality we knew we wanted which could be embedded quickly and was relatively straightforward. It was also “tried and tested” within the sector with charity-specific functionality included, such as Direct Debit and Gift Aid processing, plus we received recommendations about m-hance and the solution from our peers. The NfP 365 User Group was also a huge benefit as this was an established platform where we could speak to others in the community to share ideas about best practices, new ways of doing things and so on.”
Rosie Brown, Technology Project Manager at The Stroke Association
“We went to market seeking a CRM platform that is modern, robust, flexible, and scalable enough to enable us to meet our strategic aims and realise the business benefits that underpin our business case. As part of this process, we were also seeking an expert delivery partner to ensure the successful implementation of the new platform. After impressing throughout the tender process, it was clear mhance was the right fit for Cats Protection and their passion and expertise shone through. We very much look forward to working closely with mhance during delivery of our new CRM.”
Stacey Wood, Head of Data & Analytics at Cats Protection
“Our objective was to find a solution to meet our specific requirements. As a partner with a proven track record and an in-depth knowledge of the Not-for-Profit sector, along with the functionally rich and flexible Dynamics 365 for charities solution, mhance was a clear choice. We can now enjoy the many benefits of having one central system that staff, regardless of where they are, can access.”
Sarina Jesudason, Head of Operations at Crohn's & Colitis UK
“Our project with mhance is bringing us in line with our strategy and is enabling us to work in a much more effective and efficient way – consolidating our data so that we can better understand our supporters, as well as automating processes so that we can communicate with the right people, at the right time and with the right messaging. I am really excited to see the full benefits of having an end-to-end integrated solution here at Woodgreen.”
Rohan Putter, CEO at Woodgreen Pets Charity
“We embarked on a digital transformation journey with the aim of implementing a modern, resilient and robust solution that would not only meet our strategic goals and ambitions, but also provide scalability to underpin future growth and deliver a structured solution to current and future challenges presented by new approaches to supporters. Following a formal tender process, we selected mhance and their Dynamics 365 CRM solution for Nonprofits as we felt the team and the solution both fit our needs.”
Ayeshah Muhammad, CRM Manager and Project Lead at Médecins Sans Frontières
"We are grateful for the partnership with Microsoft, which we believe will have a positive impact on how Supported Employment integrates accessible tech and sets a standard of excellence across the UK, Europe, and the World. We are looking forward to launching the new training platform and working with Microsoft & mhance."
Laura Davies, Chief Executive at BASE
“mhance had been a trusted partner for over two years, and their proven track record made them a logical choice to continue this collaboration during the deployment of Dynamics 365 Business Central. There are inevitable frustrations that come with any new system implementation but mhance's openness and willingness to address and resolve issues was very much appreciated and this open relationship was key to the project's success.”
Kim Scott, Head of Finance at eQS
“The experience of working with the team at mhance to implement our new CRM has been outstanding. They are highly skilled and knowledgeable about the product and have gone the extra mile in terms of dedication to making the system viable for MSF UK. They also rose to the challenge of COVID-19, on top of an already ambitious implementation plan and the project was navigated through to a successful go-live.”
James Kliffen, Head of Fundraising at Médecins Sans Frontières
"With our CRM system staff can retrieve KPI data in minutes instead of days, resulting in a 25% increase in staff productivity.”
David Watson, CRM and ICT Manager at Solent Mind
“mhance’s system provides a comprehensive view of our organisation and donors by accurately capturing detailed information from multiple sources. It also transforms the levels of communication we have with our fundraisers and supporters by making it easy for us to keep them fully informed about our activities. By automating communication about the positive difference their donations are making the system will help us to enhance supporter engagement and increase our fundraising capabilities.”
Hugh Walker, Finance and Corporate Services Director at Oxfam Ireland
“We selected Dynamics as it’s a well-supported product with new functionality being added regularly which we can build on, so we felt it was a solution that would future-proof our organisation. m-hance’s NfP 365 Enterprise solution ticked all of the boxes in terms of the standard functionality we knew we wanted which could be embedded quickly and was relatively straightforward. It was also “tried and tested” within the sector with charity-specific functionality included, such as Direct Debit and Gift Aid processing, plus we received recommendations about m-hance and the solution from our peers. The NfP 365 User Group was also a huge benefit as this was an established platform where we could speak to others in the community to share ideas about best practices, new ways of doing things and so on.”
Rosie Brown, Technology Project Manager at The Stroke Association
“We went to market seeking a CRM platform that is modern, robust, flexible, and scalable enough to enable us to meet our strategic aims and realise the business benefits that underpin our business case. As part of this process, we were also seeking an expert delivery partner to ensure the successful implementation of the new platform. After impressing throughout the tender process, it was clear mhance was the right fit for Cats Protection and their passion and expertise shone through. We very much look forward to working closely with mhance during delivery of our new CRM.”
Stacey Wood, Head of Data & Analytics at Cats Protection
“Our objective was to find a solution to meet our specific requirements. As a partner with a proven track record and an in-depth knowledge of the Not-for-Profit sector, along with the functionally rich and flexible Dynamics 365 for charities solution, mhance was a clear choice. We can now enjoy the many benefits of having one central system that staff, regardless of where they are, can access.”
Sarina Jesudason, Head of Operations at Crohn's & Colitis UK
“Our project with mhance is bringing us in line with our strategy and is enabling us to work in a much more effective and efficient way – consolidating our data so that we can better understand our supporters, as well as automating processes so that we can communicate with the right people, at the right time and with the right messaging. I am really excited to see the full benefits of having an end-to-end integrated solution here at Woodgreen.”
Rohan Putter, CEO at Woodgreen Pets Charity
“We embarked on a digital transformation journey with the aim of implementing a modern, resilient and robust solution that would not only meet our strategic goals and ambitions, but also provide scalability to underpin future growth and deliver a structured solution to current and future challenges presented by new approaches to supporters. Following a formal tender process, we selected mhance and their Dynamics 365 CRM solution for Nonprofits as we felt the team and the solution both fit our needs.”
Ayeshah Muhammad, CRM Manager and Project Lead at Médecins Sans Frontières
"We are grateful for the partnership with Microsoft, which we believe will have a positive impact on how Supported Employment integrates accessible tech and sets a standard of excellence across the UK, Europe, and the World. We are looking forward to launching the new training platform and working with Microsoft & mhance."
Laura Davies, Chief Executive at BASE
“mhance had been a trusted partner for over two years, and their proven track record made them a logical choice to continue this collaboration during the deployment of Dynamics 365 Business Central. There are inevitable frustrations that come with any new system implementation but mhance's openness and willingness to address and resolve issues was very much appreciated and this open relationship was key to the project's success.”
Kim Scott, Head of Finance at eQS
“The experience of working with the team at mhance to implement our new CRM has been outstanding. They are highly skilled and knowledgeable about the product and have gone the extra mile in terms of dedication to making the system viable for MSF UK. They also rose to the challenge of COVID-19, on top of an already ambitious implementation plan and the project was navigated through to a successful go-live.”
James Kliffen, Head of Fundraising at Médecins Sans Frontières
"With our CRM system staff can retrieve KPI data in minutes instead of days, resulting in a 25% increase in staff productivity.”
David Watson, CRM and ICT Manager at Solent Mind
“mhance’s system provides a comprehensive view of our organisation and donors by accurately capturing detailed information from multiple sources. It also transforms the levels of communication we have with our fundraisers and supporters by making it easy for us to keep them fully informed about our activities. By automating communication about the positive difference their donations are making the system will help us to enhance supporter engagement and increase our fundraising capabilities.”
Hugh Walker, Finance and Corporate Services Director at Oxfam Ireland
“We selected Dynamics as it’s a well-supported product with new functionality being added regularly which we can build on, so we felt it was a solution that would future-proof our organisation. m-hance’s NfP 365 Enterprise solution ticked all of the boxes in terms of the standard functionality we knew we wanted which could be embedded quickly and was relatively straightforward. It was also “tried and tested” within the sector with charity-specific functionality included, such as Direct Debit and Gift Aid processing, plus we received recommendations about m-hance and the solution from our peers. The NfP 365 User Group was also a huge benefit as this was an established platform where we could speak to others in the community to share ideas about best practices, new ways of doing things and so on.”
Rosie Brown, Technology Project Manager at The Stroke Association
