Choosing the Right Business Central Partner — Why mhance Makes the Difference
Selecting the right partner for your Microsoft Dynamics 365 Business Central implementation can be the difference between software that simply operates and a solution that drives meaningful transformation.
At mhance, we believe success isn’t just about going live. It’s about ensuring your systems evolve with your organisation, helping your teams work smarter and move faster. Here’s what to consider when choosing a Business Central partner, and how mhance approaches it differently.
Start with Your Business Goals, Not the Technology
Before comparing partners, get clear on why you’re implementing Business Central.
- What challenges are you trying to solve — manual reporting, disconnected systems, lack of real-time insight?
- Which areas of the business need the biggest improvement — finance, supply chain, service management, project accounting?
- What are your ambitions for the next few years, and how can technology help you achieve them?
- Are you migrating from Dynamics GP, NAV, or another legacy ERP?
Partners who begin with your business outcomes not just technical specifications will design a solution that delivers lasting value.
At mhance, we start every engagement with collaborative discovery sessions to understand your vision and priorities, ensuring Business Central becomes a strategic enabler rather than a standalone system.
Look for Sector Experience and Business Understanding
Every sector has its own way of working. The right partner should understand your operational pressures, data challenges, and compliance requirements.
Ask:
- Do they have experience delivering to your industry, and can they share proven success stories?
- Have they implemented projects for organisations of a similar scale and complexity?
- Do they understand your key processes — from multi-entity consolidation to donor or project management?
mhance brings extensive experience across both commercial and not-for-profit sectors, helping organisations modernise operations, enhance financial transparency, and make data-driven decisions with confidence.
Check Microsoft Credentials and Technical Expertise
Microsoft credentials demonstrate both capability and commitment to maintaining best practice.
Ask potential partners:
- Are they an accredited Microsoft Solutions Partner for Business Applications?
- Do they have certified consultants across Dynamics 365 Business Central and the Power Platform?
- What’s their experience with migrations, integrations, and AL-based custom extensions?
- How do they manage quality assurance, testing, and user enablement?
At mhance, our certified consultants combine deep product knowledge with practical business understanding, ensuring every implementation is resilient, secure, and ready to evolve.
Think Beyond Implementation — What Happens Next?
Going live is a milestone, not the finish line. Business Central continues to develop with new functionality and AI-driven innovation. The right partner should be invested in helping you capture that continuous value.
When evaluating partners, ask:
- What post-implementation support is available?
- Do they provide structured, ongoing plans to help you stay ahead of Microsoft updates?
- How do they ensure your teams make the most of emerging features like Copilot and AI tools?
The mhance Approach: Customer Success Plans
At mhance, our relationship doesn’t end when your system launches, it’s where the real work begins.
We offer a suite of Customer Success Plans for both Dynamics 365 Business Central and Microsoft CSP Licencing, designed to help you get more from your technology investment every day.
Developed from direct customer feedback, these plans focus on:
- Continuous improvement – ensuring your system evolves with your organisation.
- AI enablement – guiding you through automation and Copilot features to maximise productivity.
- Strategic alignment – regular reviews to keep your technology roadmap in step with your business objectives.
- Dedicated expertise – a consistent team who know your environment and act as your trusted advisors.
Our Customer Success Plans are built to help you sustain momentum and capture the full potential of Business Central over time.
Culture and Communication Matter
Technical expertise only goes so far without a strong working relationship. The right partner should make collaboration easy and keep communication transparent throughout your project.
Consider:
- Do they take time to listen and understand your needs before offering solutions?
- Are they open about timeframes, budgets, and potential challenges?
- Do they demonstrate clear communication and consistent follow-through?
At mhance, we work as a genuine extension of your internal team approachable, proactive, and committed to shared success.
Value, Transparency and Realistic Delivery
ERP projects are strategic investments, so clarity and honesty are essential. Choose a partner that offers detailed scoping, transparent pricing, and phased delivery options that provide early value.
At mhance, we use a structured, outcome-focused approach that balances ambition with practicality delivering meaningful results early while laying the groundwork for future growth.
Final Thoughts — Choose a Partner Invested in Your Progress
Selecting a Business Central partner isn’t just about software; it’s about finding an ally who understands where your organisation is heading and can help you get there.
At mhance, we combine Microsoft expertise, sector insight, and a partnership mindset that supports you at every stage from implementation through to continuous optimisation via our Customer Success Plans.
If you’re exploring how to get the most from Business Central, we’d love to start the conversation.
Contact us today to find out how mhance can help your organisation modernise, optimise and grow with Microsoft Dynamics 365 Business Central.
