CRM Support Consultant

CRM Support Consultant

Who is m-hance?

mhance is one of the UK’s leading Microsoft partners, specialising in implementing innovative and functionally rich software solutions for businesses in the charity and non-profit sector. As a business, we passionately care about our customers and the communities they serve, with customer service at the heart of everything we do. We work in close partnership with our customers to transform their businesses and improve their IT operations.

mhance is an organisation that has fully embraced home/hybrid working, with the majority of our employees working remotely. We have office bases in Manchester and Dublin, and while the offices are available for those who wish to work from there, we are focused on putting work-life balance and employee well-being at the forefront of the business and recognise the benefits of remote working for our staff.
To support our remote workforce, collaboration and communication are key at mhance, creating a culture where every employee feels included and valued. Our Company Socials are a great way we keep our teams connected, whether it’s a virtual team quiz, a walking challenge, or a night on the town, we strive to challenge staff in the work that they do but to also make sure they have a fun time doing it. All mhance employees are given time for learning and development to enhance their skills and support ongoing career development, with a tailored “Educate & Celebrate” program. In addition, the business was one of the first to pledge commitment to Microsoft’s “Women in Dynamics” initiative.

The Role

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We are seeking a skilled Support Consultant – Dynamics CRM/D365 CE to join our home-based team. Reporting to the CRM Support Team Leader, you will provide technical expertise in addressing system and software issues raised by our clients, managing the diagnosis and resolution of issues within specified service level agreements. Your responsibilities will include efficiently and politely answering support calls, logging pertinent information, resolving calls within your scope of training, or escalating them as necessary. Additionally, you will maintain time recording data, provide remote consultancy services on client sites, and promote m-hance professionally. Essential qualifications include proven experience with Dynamics CRM/D365 in a Support or Technical capacity, excellent communication skills, and the ability to function effectively under pressure. Desirable qualifications include experience with Power Platform, troubleshooting Power Automate, familiarity with Integration Tools like SSIS with Kings way Soft, and exposure to SQL Server and Microsoft Cloud for Nonprofit. If you are a dedicated professional with a logical mindset and the ability to troubleshoot complex issues, apply now to join our dynamic team and help us deliver exceptional service to our clients.

The Perks

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We provide an excellent benefits package to our employees, with a cashback scheme covering everyday healthcare costs and a tailored mental health service available for all our staff. We offer volunteering leave, bereavement and family leave, and as a result of the changing world, we have gone one step further, recently introducing a scheme whereby our employees can choose to work from anywhere in the world for up to four weeks per year. There are also gym and retail discounts available through our benefits partners, so there’s something for everyone at m-hance.

  • 23 days’ holiday (rising to 28 with service)
  • Company contributory pension
  • Life assurance benefit (4 x Salary)
  • Health and Wellness Benefits (medical, dental, eye – health cashback scheme with fast access to private care)
  • Income protection scheme, and a cycle2work scheme
  • Volunteering Leave – Be Good, Do-Good days – the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Employee Assistance – 24hr Counselling and Advice Line
  • Mental Health Support – Free access to a fully tailored mental health service online -providing confidential support from a team of health professionals.
  • Access to discounted membership at participating gyms and shopping discount offers.

Equal Opportunities / Diversity and Inclusion

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mhance is dedicated to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive work environment free from all forms of discrimination and harassment, a culture based on inclusivity and mutual respect.

As an equal-opportunity employer, we stay true to our mission by ensuring that we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief. Recognising that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.


We believe passionately that employing a diverse workforce among our teammates is critical to our ongoing success, and that a more inclusive workforce is a more collaborative and productive one. This means we continually celebrate the diverse community different individuals cultivate.

To apply for the vacancy, please complete the application process and attach a copy of your CV.


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